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Terms & Conditions / Privacy Policy

By using this website and purchasing any product/s from this website, you agree to the terms set out below.


 

Content

AUDIO: All music on this site was written and produced by Tracey Chattaway and is Copyright protected. All music sold or given through a voucher code remains the property of Tracey Chattaway and may not be copied, exported, publically played, published, posted or reproduced in any way, without the express written permission of Tracey Chattaway.

VISUAL: All content on this website is copyright protected and is the property of Tracey Chattaway. Content refers to all images, graphics, photos, text, logos, animation, music previews, mp3's, music files, embedded web code and elements. All content remains the property of Tracey Chattaway and may not be copied, exported, publically played, published, posted or reproduced in any way, without the express written permission of Tracey Chattaway.

All MP3 files may be transferred to all personal audio devices used by the purchaser only.

We reserve the right to change the product content and/or product prices at any time, without notice.


 

Your Use of the Site

You may not obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the site. We reserve the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the site, or any other systems or networks connected to the site or to our server, or to any of the services offered on or through the site, by hacking or any other illegitimate means.

You may not probe, scan or test the vulnerability of the site or any network connected to the site, nor breach the security or authentication measures on the site or any network connected to the site. You may not exploit the site or any service or information made available or offered by or through the site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the site or any systems or networks connected to the site.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the site or any transaction being conducted on the site, or with any other person’s use of the site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the site or any service offered on or through the site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the site or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of us or others.


 

Accounts, Passwords and Security

Certain features or services offered on our site require you to open a User Account (my-account). You are responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or password.

You may not use anyone else’s password or User Account at any time without the express permission and consent of the holder of that User Account. 


 

Refunds

We offer 90 second free previews on this site for consumers to try our music before making a purchase. Once a purchase is made, these MP3 files are not able to be returned to us, therefore are non-refundable. However, in the unlikely event that a download file is incomplete or ‘broken’, you have the following options:

1. Log into your User Account here. Your User Account allows you to download each purchased track a total of three (3) times. (This is for the original purchaser's use only and file downloads must not be shared with anyone else, as sharing is deemed as piracy.)

2. If, in the rare event you are unable to download the files after three (3) attempts, this would likely indicate a problem with your computer system or software. In this case, please contact us here and we will get back to you as soon as possible (usually within 48 hours). We will do everything reasonably possible to ensure you are enjoying your new music purchase in no time!

3. If steps 1 and 2 have been exhausted you may contact us here to apply for a refund.


 

Discounts and Promotions

Any and all advertised discounts and promotional offers apply to purchases from the www.definingmomentsalbum.com website only.


 

 

PRIVACY POLICY

Your privacy is important to us and we've put this policy together to let you know how we collect, use, disclose and store the information you provide to us. 

 

Information We Collect

When you create a User Account, purchase a product, download a digital file or contact us via this website, we may request your name, mailing address, phone number and/or email address. 

 

How we use your personal information

  • The personal information we collect allows us to keep you posted on Tracey Chattaway's music announcements, new music offers, updates and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by unselecting the mailing list option in your User Account.
  • We may also use personal information for internal purposes such as research to improve our product offers and services.
  • If you enter into a giveaway or similar promotion we may use the information you provide to administer those promotions.

 

Cookies and Other Technologies

Our website, email messages and advertisements may use “cookies” and other technologies. We treat information collected by cookies and other technologies as non-personal information.

If you disable cookies in your web browser, please be aware that some features of our website may may no longer be available on your browser.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, referring and exit pages, operating system and date/time stamp.

We use this information to analyse trends, administer the site, and to learn about user behaviour on the site and to gather demographic information about our user base as a whole. We may use this information in our marketing and promotions.

 

Third Party Sites and Service Providers

We utilize a third party payment gateway company, PayPal, in order for you to purchase products from Tracey Chattaway's music websites. This company, and any others we choose to use in the future, are obligated to protect your information and you should familiarise yourself with their privacy policies.

Our websites and products may contain links to third-party websites, products and services. Our products and services may also use or offer information, products or services from third parties − for example, a link to Music Matters, or the iTunes store. Information collected by third parties is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties if you decide to click on links to their sites.

 

Others

It may be necessary − by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence − for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a merger or sale we may transfer any and all personal information we collect to the relevant third party.

 

Protection of Personal Information

We take precautions to safeguard your personal information against loss, theft and misuse, as well as against unauthorised access, disclosure, alteration and destruction.

When you share links to our website/s via email and social networking services, the personal information you share is visible to other users and can be read, collected or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. We encourage you to take care when using these features.

We have made it easy for you to keep your personal information accurate, complete and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

 

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your User Account here.

 

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to ensure their information is deleted as soon as possible.

 

Privacy Questions

If you have any questions or concerns about our Privacy Policy or data processing, please contact us by email to contact@definingmomentsalbum.com.

NOTE: We may update our Privacy Policy from time to time. When we change the policy it will be updated on this website.